Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information amongst employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft Office Outlook to handle the emails and meeting invitations sent among employees. This course is comprised of two levels and covers basics, intermediate and advanced topics in Outlook 2013.
Microsoft Outlook 2013
Part 1: Basic skills
Get started with Outlook 2013
▪Identify new features of Outlook 2013.
▪Connect to email accounts.
▪Troubleshoot connection problems.
▪Work in the Outlook 2013 user interface.
▪Get help with Outlook 2013.
Explore Outlook 2013
▪Work in the Outlook program window.
▪Work in the Mail module.
▪Work in the Calendar module.
▪Work in the People module.
▪Work in the Tasks module.
Send and receive email messages
▪Create and send messages.
▪Attach external content to messages.
▪View messages and message attachments.
▪View message participant information.
▪Respond to messages.
Store and access contact information
▪Save and update contact information.
▪Communicate with contacts.
▪Display different views of contact records.
▪Print contact records.
Manage scheduling
▪Schedule and change appointments.
▪Schedule and change events.
▪Schedule meetings.
▪Respond to meeting requests.
▪Display different views of a calendar.
Track t asks
▪Create tasks.
▪Update tasks.
▪Remove tasks and flagged items from task lists.
▪Manage task assignments.
▪Display different views of tasks.
Part 2: Content Management
Organize your Inbox
▪Work with Conversation view.
▪Arrange messages in different ways.
▪Organize items by using color categories.
▪Organize messages in folders.
▪Manage messages by using Quick Steps.
▪Quickly locate messages.
▪Print messages.
Manage your calendar
▪Define your available time.
▪Configure time zones.
▪Work with multiple calendars.
▪Share calendar information.
▪Print a calendar.
Manage contact records
▪Create address books.
▪Import and export contact records.
▪Create contact groups.
▪Quickly locate contact information.
▪Personalize electronic business cards.
Enhance message content
▪Personalize the appearance of message text.
▪Insert and modify images.
▪Create and format business graphics.
▪Change message settings and delivery options.
Part 3: Program Management
Customize Outlook
▪Personalize the Outlook program window.
▪Configure Office and Outlook options.
▪Customize the Quick Access Toolbar.
▪Customize the ribbon.
▪Manage add-ins.
Manage email settings
▪Create and manage Quick Steps.
▪Create rules to process messages.
▪Block unwanted messages.
▪Increase email security.
Work remotely
▪Work with Outlook items while offline.
▪Manage download options for slow connections.
▪Automatically reply to messages.
▪Work with SharePoint site content.
Back to MOS